Terms and conditions

Reservations are made in real time on husolodge.com and are confirmed on payment: immediately when you pay by card or Klarna, and once the deposit has been received when you pay by bank transfer. Guests must provide accurate and up-to-date information during the booking process. In the rare event of a system or pricing error resulting in an incorrect confirmation or receipt, we reserve the right to correct or cancel the booking as soon as we become aware of it, in accordance with our amendment and cancellation policy.

Card and Klarna payments are charged in full when you book; for arrivals more than 30 days away you can pay by bank transfer instead, with a 25% deposit and the balance due 30 days before arrival. Weddings and corporate events follow their own deposit schedules. Check-in is from 16:00 and check-out is by 12:00. The notice you need to give to cancel without charge depends on the type of booking, from 30 days for a cottage stay to 9 months for a wedding. The full payment schedules and cancellation windows are set out in the sections below.

We will do our best to accommodate any special requests noted on your reservation, but these are not guaranteed unless confirmed by us directly in writing.

Payment terms and schedules depend on the nature of your reservation. Please refer to the schedule that applies to your booking.

Vacation rentals (cottages and boutique apartments). The full amount is charged when you confirm your booking online by card or Klarna. For arrivals more than 30 days away you may instead choose to pay by bank transfer: a deposit of 25% of the total amount is then due within 7 working days of booking, and the remaining 75% is due no later than 30 days before arrival. Bank transfer is not offered for arrivals within 30 days, and a bank-transfer booking is confirmed once the deposit has been received.

Weddings. A first deposit of 10% of the total estimated event cost (excluding beverages) is due immediately upon confirmation to secure your dates. A second deposit of 15% of the total estimated event cost (excluding beverages) is due 1 year before the wedding date; if the booking is made less than 1 year before the wedding, the combined 25% deposit is due immediately upon booking. The remaining 75% is due no later than 42 days before the event.

Corporate retreats and other private events. An initial deposit of 25% of the total estimated amount is due upon booking to secure the reservation. The remaining 75% is due no later than 28 days before arrival.

Cleaning fee. A mandatory cleaning fee applies to every cottage and apartment booking. It is shown as a separate line in the booking panel before you confirm and is included in the total you pay.

Security deposit. A security deposit, shown in the booking panel, is charged together with your payment and refunded within 14 days after departure once the condition of the unit has been assessed. Damage, missing items or extra cleaning may be deducted from the deposit in line with the Liability section below.

Payment methods. Online payments are processed securely by our payment provider, Kustom (Kustom Checkout), which accepts major credit and debit cards (Visa, Mastercard) and Klarna. Card details are entered directly into Kustom’s secure checkout and never pass through our systems. Bank transfer is available as described above. All payments and transactions are processed in Norwegian kroner (NOK).

Incidental charges. Any additional services, activities or charges incurred during your stay must be settled in full before you leave the lodge.

Cancellation terms vary depending on the nature of your reservation. Please refer to the policy that applies to your booking type.

Vacation rentals (cottages and boutique apartments)

• 30 days or more before arrival: full refund, or free postponement of your stay to new dates, subject to availability.
• 15 to 29 days before arrival: 50% of the total booking amount is refunded, or the stay can be postponed subject to availability and a change fee.
• 14 days or less before arrival: non-refundable; the full payment for the reservation remains due and no postponement is possible.

Weddings

• 9 months or more before the wedding date: full refund of the deposit(s) paid.
• Between 43 days and 9 months before the wedding date: the deposit(s) paid are non-refundable, but the wedding can be rescheduled.
• 42 days or less before the wedding date: the remaining balance for the entire event is due in full. Once paid, this final balance is entirely non-refundable.

Corporate retreats and other private events

• 57 days or more before arrival: cancellation of the entire event is refunded in full, including the deposit.
• 29 to 56 days before arrival: cancellation of the entire event forfeits the initial deposit.
• 28 days or less before arrival: cancellation of the entire event is non-refundable; the total contracted amount for the event is due in full. Reductions in guest numbers are handled separately below.

Final guest numbers and group reductions

Weddings. Final guaranteed guest numbers, for both meals and accommodation, are required 7 weeks before the wedding. Cancellations for individual guests within 7 weeks of the wedding can only be accommodated on an exceptional basis, and no adjustments can be made within 10 days of arrival.

Corporate retreats and other private events. We understand that group sizes may fluctuate. You may reduce your total booked guest count or room requirements by up to 10% without penalty, provided we receive written notice 15 days or more before arrival. The refund for this reduction is deducted from the security deposit on the original invoice. Any reduction exceeding 10%, or any reduction made 14 days or less before arrival, is charged at the full contracted rate.

Dinners. Seats at our dinners are paid in full when you book, by card or Klarna, and are held from the moment payment is received; nothing further is due on the evening. If your plans change, tell us at least 7 days before the dinner and we will refund you in full. Cancellations with less notice are non-refundable, as the table has been cooked for. Please tell us about allergies or dietary needs in advance.

Farm shop. Farm-shop orders are paid in full when you order, by card or Klarna, and are collected at Huso Lodge at the collection time you choose. Everything is made to order for that time. You can cancel for a full refund by email until the ordering cut-off shown for your collection time; after that your order is already made and cannot be refunded, but someone else may collect it for you.

Check-in is from 16:00. Early check-in from 14:00 is possible on request; a fee of 250 NOK is charged.

Check-out must be completed by 12:00 on the day of departure. Late check-out requires our prior approval. Where a late check-out is possible, a fee of 250 NOK is charged for this service.

Our cottages and boutique apartments are for registered guests only; unauthorised guests are not allowed. Smoking is strictly prohibited in all lodge buildings.

Pets. Pets are allowed only in our designated pet-friendly cottages, subject to a supplementary fee, and only if you have informed us before arrival. Each accommodation page states whether the unit is pet-friendly. If a pet is brought into a pet-free unit, a cleaning fee of 3 000 NOK is charged.

On departure. Please strip the linens from the beds and leave them, together with the used towels, at the entrance before you check out.

Specific house rules are provided in each cottage and boutique apartment, and guests are expected to follow them during their stay.

Guests are responsible for keeping their keys and access to the lodge, cottages and boutique apartments secure. Guests must review our fire routines as posted at the property and familiarise themselves with the fire escape routes shown on the main door of each cottage and boutique apartment.

Huso Lodge is not responsible for any loss of or damage to personal property. Guests may be held liable for damage to the property, the buildings or their contents caused during their stay.

Personal data you give us in connection with an enquiry, booking or stay is collected and processed in accordance with our Privacy Policy. Your booking data stays in our own booking system on husolodge.com and is not shared with external booking platforms.

We may update these Terms & Conditions from time to time. The current version is always available at husolodge.com/terms-and-conditions, and the date of the latest revision is shown at the top. Guests are responsible for reviewing the terms periodically. We reserve the right to make interim price changes before a booking is confirmed.

These Terms & Conditions are governed by the laws of Norway. By booking our lodge services and completing the digital guest journey, you acknowledge that you have read, understood and agree to abide by these Terms & Conditions. If you do not agree with these terms, please do not use our services.

If you have any questions about these terms or your booking, please contact us:

Bjørn Rustberggaard, trading as Huso Lodge & Farm
Gamle Eikrestølvegen 1, 3560 Hemsedal, Norway
Org. no. 923 417 427
Phone: +47 32 06 06 03
Email: info@husolodge.com